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  Troubleshooting support    
  Built To Last  
Please review our troubleshooting support for simple pump fixes.
If you are still having trouble please contact customer support
Pump does not start or run
1. Make sure pump is plugged in.
2. Check for blown fuses or tripped circuit breakers or tripped GFGI outlets.
3. Check pump by bypassing the switch and plugging the pump directly into the outlet. If pump works, there is a problem with the switch. Replace the switch.
4. Check for any obstructions in the impeller by removing intake screen and base.
Pump starts and stops too often
1. Check for backflow of water from discharge hose/pipe. Install or replace check valve.
2. Check float switch for proper operation. Replace if necessary.
Pump will not shut off
1. Make sure switch drops to full down position. It may be obstructed.
2. Check for obstructions in piping
Pump runs and moves little or no water
1. Check for air leaks in the suction lin. Make sure all pipe joints are air tight.
2. Check for obstructions in suction and/or discharge lines.
3. Make sure liquid supply is within pumping rage. (Up to 20' depth)
4. Check impeller for signs of wear. Replace if necessary.
5. Check pump housing for wear. Replace if necessary.
6. Make sure check valve is installed in correct direction.
7. Check to insure discharge pipe is not plugged.
8. Unit may be air locked. This pump has an anti-airlock device built in. Clean out airlock.
9. Check intake screen for obstructions, clean if necessary.
The impeller shaft does not turn
1. Make sure the motor is rotating the same direction as the pump/impeller.
2. If the pump is new, you may need to turn the impeller by hand to loosen.
3. On new pumps, spray oil or other lubricant in the suction and discharge ports to loosen.
4. Turn grease cups 1/2 to 1 turn to lubricate impeller shaft.
5. Make sure you have a properly sized motor to operate the pump.
  Warranty support    
  Built To Last  
Please review our limited warranty.
If you questions please contact customer support
Limited warranty and limitation of liability

Decko Products warrants this product free from material and/or manufacturing defects for one year from date of purchase (three years on select cast iron pumps). As the sole and exclusive remedy for a breach of this limited warranty, if the product is found by Decko Products to be defective, Decko Products, at its option, will refund the purchase price or replace the product with an equivalent product if it is returned to the place of purchase or returned postpaid to Decko Products, ATTN: Warranty Dept., 2301 Traffic St. NE., Minneapolis, MN 55413, with proof of purchase. Any disassembly, modification, or abuse of this product voids this limited warranty. This product is not designed for pumping flammable or corrosive fluids, and use of this product to pump such materials also voids this limited warranty


IMPORTANT NOTICE: Some commercial and residential insurance policies extend coverage for damages incurred by product failure. In most cases, you will need to have possession of the product to support your claim. In the case where you need to retain possession of the product to support a damage claim you submit to your insurance company, Decko Products will exchange the unit or refund the original price once the claim is settled with the insurer.

I have a warranty question, who should I contact
Contact Superior Pump for support. Click here to contact Superior Pump.
Superior Pump 2017